Shipping policy

 

Shipping Policy – UK

 


At Scandinavian Crayon Company, we want your shopping experience to be simple and reliable. Here’s everything you need to know about shipping, costs, and delivery for UK orders.

 

 

Shipping Costs

 

  • Flat shipping fee of 12 GBP per order to the UK.

  • Import taxes and duties: For orders under £135, all VAT is already covered by us, so no extra charges for customers. Orders over £135 may incur customs duties or import VAT, which may be collected by the courier.

 


Delivery Time

 

  • Orders are processed and shipped from Ålesund, Norway within 1–3 working days.

  • Delivery to the UK via Norges Pakke typically takes 3–7 working days, depending on your location.

  • If your package is too large for your mailbox, delivery may take an extra 1–2 days.

 


Order Tracking

 

  • All orders are sent with a tracked service. You will receive a tracking link once your package has been dispatched.

 


Delayed Deliveries

 

  • While we aim for prompt delivery, unforeseen delays with the carrier may occur. If your package is delayed, please contact us at [customer service email].

 


Damaged or Missing Items

 

  • If your package is damaged on arrival, or any items are missing, please contact us within 7 days with photos and details. We will assist you promptly.